We’ve saved thousands of dollars and the phones have been great. They’ve been very easy to use. The voicemail is very easy to access and we like the system and Big Fish service a lot. It has been great and whenever we have extra needs like this remote access, their guys have been able to meet our needs.
Before we had this system we had an older phone system, I won’t name the name but they had an old system that didn’t really do much other than voicemail. What I love about this new system that Big Fish has put in for us is that it consolidates everything in that if somebody calls, the transfer is easy everything goes through smoothly we communicate well within the office and not only that but the voicemails come to our email which to some might not be a new idea but to me it was a great idea because it’s easy to copy and keep for the file. There’s lots of different reasons why it’s great to have all that consolidated and the phone itself is great as well so we really do enjoy the system.
VoIP technology has showed us that we could save money just by simply switching over to the Big Fish system and we have. I’ve saved probably 25% at least from our traditional services which adds up for any business and we still get quality service so we’re very happy with that.
Coming from a VOiP provider before, we already knew what the VoIP service provided. Moving to Big Fish, we were able to do a seamless transition, I don’t feel like we lost any type of quality or customer service or anything like that. All of that actually improved when we did switch over to Big Fish. We like that we have the client portal as well so we can record all of our activity coming in. There’s a lot of reporting aspects that we have within the portal so that’s nice as well. They stay on top of everything and I will say that of course Big Fish being a locally based provider to our central office we are able to get quick response to our requests.
Big Fish Voice has been a big blessing to Providence Community School. We find that working with a local company has huge benefits. Whenever we have a question on how to retrieve a voicemail or any other aspect of our service like that we have them available and quickly responding to our needs. We’ve also found that with the features associated with the technologies they use we are able to quickly and easily access the information that we need even when we’re not here on campus which for us, being here two days a week and being at home three days a week is a big benefit. It helps us to continually be in contact with the families here at our school. Also, as the finance administrator here at PCS, Big Fish Voice was an incredible financial advantage for us. We were able to shave a hundred dollars a month off of our telephone bill by switching over to Big Fish Voice.